Shipping policy

Shipping Policy

Shipping & Returns

Shipping:
• Free shipping
• Shipping from Austria and/or Germany
• Delivery time: 3–7 business days within the EU
• Shipping carriers: Austrian Post, DPD, or DHL
• The available shipping method will be shown during checkout

Returns & Right of Withdrawal:
You have the statutory right to withdraw from your order within 14 days after receiving the goods, without giving any reason.

In addition, we offer a voluntary 30-day return policy from the date you receive the goods.

Please contact us by email before returning any item so that we can correctly assign and process your return quickly.

Email:
info@sad-commerce.de

Return address Austria:
Adilcan DURDU
SAD Commerce Europe e.U.
Alberlochstraße 31
6911 Lochau
Austria

Return address Germany / other returns:
DHL 502
Adilcan DURDU
Rückenbacherstraße 12
88131 Lindau
Germany

Return shipping costs:
The buyer is generally responsible for the cost of return shipping.

Exception:
If the item was delivered damaged, defective, or incorrect, we will of course cover the necessary return shipping costs or offer a suitable solution.